Job Description

Industry : Financial Services

Location : Charlotte, NC

Learning & Development Trainer – Product & System Changes

Job Description:

Team Overview:

• From a high level this is a training team that trains on product changes.



• This team works closely with product teams.



• As a change is delivered in systems, this team collects change details and prepares training materials for operations teams and educates on the changes to the system.



• This team is a repository for those changes and training materials



• Currently there are 4 new change demand products and 12-13 other products where training is provided.



• Training can be introductory or as a reminder of previous changes etc.



• Specifics are collected and they work with SME's and product teams to create documentation to provide guidance on the training

Skills/Manager Notes:

• 5 years of relevant experience minimum



• Should have training experience in the past, that is the #1 requirement



• The candidate will need to create materials and conduct trainings for a product management organization



• Past experience working with technology teams



• Traditional business consultants or technical writers can do the analysis, but these resources need to stand in front of 500+ people and orchestrate the training.



• Someone who is just a technical writer or aware of the materials is not enough, they need to be adept at catching audiences



• Prior product management knowledge is great, having knowledge of how product management works from start to finish at a high level is a good to have but the team is not seeking product management profiles, it is just the knowledge the team needs.



• If they just have knowledge of SDLC that would be good enough, in addition to the training background

Soft Skills:

• People who can re-prioritize and balance multiple priorities



• Multiple platforms are used, if this resource is aligned to a certain project, they may need to multi-task with other project

Education:

• Certifications in Learning and Development is a nice to have

Pay Range: $47/hr on W2 - $52/hr. on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Job Tags

Full time,

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