Job Description

Community Educator

Are you passionate about making a difference in the lives of vulnerable and diverse populations in New Hampshire? AmeriHealth Caritas New Hampshire is seeking a Community Educator to join its outreach team to engage community members at various community events and in our Manchester Wellness Center.

Under the supervision of the Manager, Community Outreach, this position promotes AmeriHealth New Hampshire's programs throughout the state via site visits and participation in community events. Identifies and directs potential Medicaid and uninsured candidates appropriately to the plan's programs. Develops, implements and manages community event opportunities and coordinates these activities with the Community Education staff. Educates potential Medicaid recipients on how to enroll and access the enrollment broker system for plan enrollment. Assists members with concerns and directs them to the Member Services department.

Responsibilities:

• Presents and explains program benefits to potential members.
• Develops, implements and manages community event opportunities and coordinates these activities with the Community Education staff.
• Educates potential Medicaid recipients on how to enroll and access the enrollment broker system for plan enrollment.
• Assists members with concerns and directs them to the Member Services department.
• Develops, implements and manages community outreach opportunities and activities ensuring that the activity is staffed and supplied adequately.
• Works with various community agencies to coordinate meetings and activities that will allow the company to establish a relationship within assigned service areas.
• Supports member retention and assists auto enrollees with the selection of primary care physicians, explains program benefits and assists in follow-up to Member Services for members with concerns.
• Establishes and maintains professional relationships at scheduled sites and at community events.
• Maintains proper appearance relative to the setup of materials and tables at community sites and events.
• Adheres to flexible scheduling to include weekends, evenings and special events.
• Seeks out and identifies opportunities within the community for site setup and event participation.
• Keeps abreast of current market changes and competitor activities and informs management of activities that may affect member enrollment.
• Maintains and follows proper protocol for encounter forms, daily log submissions and other back office responsibilities.
• Maintains and submits all paperwork requirements accurately and within proper time lines.
• Coordinates and implements face-to-face education and outreach sessions/workshops for members and potential members based on referrals from various departments.
• Conducts orientations on ACFC and other educational presentations to organizations, members and potential members as needed.

Education/Experience:

• High School/GED required
• Associate's Degree preferred
• A minimum of 1 to 3 years sales, service, support or community-based marketing
• Knowledge of healthcare industry and marketplace preferred.
• Bilingual candidates preferred.
• Ability to travel throughout New Hampshire.

Licensure:

• Valid New Hampshire Driver's license and car insurance required.

Your career starts now. We are looking for the next generation of health care leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Our Comprehensive Benefits Package:

Flexible work solutions including remote options, hybrid work schedules, competitive pay, paid time off including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k), tuition reimbursement and more.

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