Job Description

Job Description

Job Description

Description:

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 747-400 and A-330 aircraft to accomplish its missions.

Job Title : Crew Scheduler

Location: Orlando, FL

Department : Crew Resources

Reports To : Crew Scheduling Manager

FLSA Status : Non-Exempt

Summary : The Crew Scheduler is the primary point of contact for our front-line crew members, coordinating logistics and managing their rosters within the immediate 72-hour window, ensuring safety, maintaining Federal Aviation Regulations (FARs) compliance, and mitigating crew-related delays in our dynamic and fast-paced environment.

Essential Functions :

• Operations Management : Assist in the daily management of crew schedules within the immediate 72-hour operational window, focusing on adherence to safety standards, preventing Crewmember fatigue, and ensuring compliance with Federal Aviation Regulations (FAR). This includes closely monitoring flight and duty time limitations and rest requirements to prevent fatigue and ensure Crewmembers are operating within legal and safe parameters. The Crew Scheduler plays a critical role in the execution of risk mitigation strategies and contributes to the smooth recovery of operations during irregular situations, ensuring minimal disruption and delay.
• Logistical Coordination : Responsible for the meticulous coordination of all travel-related logistics for Crewmembers, including booking and updating hotel accommodations, arranging ground transportation, and scheduling commercial flights for positioning. This role requires attention to detail and the ability to adjust plans swiftly in response to schedule changes or operational demands, ensuring Crewmembers are supported with the necessary travel arrangements for their assignments.
• Communication : Maintain open and effective communication with Crewmembers, the Crew Scheduling Supervisor, and other relevant departments within the airline. The Crew Scheduler is essential in facilitating the flow of information regarding schedule changes, operational updates, and crew feedback, ensuring all parties are informed and aligned with operational needs and objectives.
• Crew Support : Act as a primary point of contact for Crewmembers regarding their scheduling needs, addressing concerns, and providing support and assistance as needed. This includes actively listening to feedback, advocating for Crewmember needs within the scheduling process, and working closely with the Crew Scheduling Supervisor to implement improvements that enhance Crewmember satisfaction and operational efficiency.

Supervisor Responsibility : No

Work Hours : Shift work, including weekends and holidays to support a 24/7 operation.

Qualifications & Experience :

• High School Diploma or General Education Development (GED) Diploma
• One (1) year customer service experience (preferred)
• One (1) year resource/manpower planning experience (preferred)
• One (1) year airline crew scheduling and/or aviation experience (preferred)
• Must be able to read, write, and speak English fluently and effectively.
• Must be legally authorized to work in the country in which the position is located
• Must pass a background check which could include fingerprinting, a pre-employment drug test, and criminal history records check (CHRC)

Skills Required :

• A high level of attention to detail and creative problem-solving skills.
• Ability to understand and evaluate complex processes.
• Ability to work efficiently while under pressure and with minimal supervision.
• Ability to effectively communicate important information and intricate plans.
• Ability to work with people of different backgrounds and personalities.
• Empathetic and caring; customer service minded.
• Mission-driven with a positive mindset.

Physical Demands :

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, telephone, copy machine/printer.
• Ability to sit at a computer terminal for an extended period.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting up to 10 pounds.

Work Environment :

• Moderate noise (i.e., business offices with computers, phones, printers, and overhead lights).
• Ability to work in a confined office or open cubicle environment

The work physical demands and environmental characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties listed above are intended only as illustrations of various types of work that may be performed.? The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development.? We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities.? We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.

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