Job Description

Job Description

Job Description

Russell Tobin's client, an American banking company, is hiring a Customer Service Rep at Tempe, AZ

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Employment Type: Contract/Onsite

Location: Tempe, AZ 85288

Duration: 6+ months with possible extension or conversion

Pay range: $23/hr - $24/hr

Job Description

The Implementation Consultant is primarily responsible for configuring system components for new implementations and modifying configurations for existing customers. The Consultant will be a detail-oriented individual with the ability to multi-task and manage multiple requests in a fast-paced environment.

Major Duties and Responsibilities:

• Work with department management to ensure work efforts are accurate and timely and ensure customer expectations are exceeded.
• Consult with department management and Sr Implementation Analysts to understand business processes, procedures, and configuration best practices.
• Partner internally and cross-functionally to understand the requirements and scope of implementation and maintenance requests.
• Complete individual project assignments according to schedules and standards.
• Manage multiple open deliverables ensuring accurate and timely completion.
• Create transparency when issues, changing needs, or requirements impact project goals.
• Contribute to ongoing process and product improvement efforts.

Skills, Experience and Minimum Requirements:

• Associate degree or higher in management information systems or a related discipline, or an equivalent combination of education and experience preferred.
• At least 1 year of implementation or customer support experience working in healthcare or financial technology industries.
• Working knowledge of healthcare payment systems preferred.
• Strong verbal and written communication skills.
• Detail-oriented business analysis, problem-solving, and organizational skills.
• Ability to apply critical thinking to work independently.
• Proficiency with Microsoft Office 365 Suite (Excel, Word, Outlook).

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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Banking client!

Company Description

Banking client!

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