Job Description
Our client, PerkinElmer, is seeking a Field Service Engineer to join their team.
The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as the company liaison with customers on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
Job Responsibilities:
- Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
- Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
- Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
- Attend higher-level certification through participation in company-sponsored training & development offerings.
- Train and mentor fellow CSEs on best practices for service operations
- Cross-trained in multiple discipline product line support
- Complete all administrative tasks, including but not limited to time reporting and assigned training.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Critical Skills:
- Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
- Technical critical thinking skills and attention to detail.
- Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
- Aptitude for technical and practical matters.
- MS Office skills: Outlook, PowerPoint, Word.
- Excellent team player with a strong focus on customer satisfaction.
- Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.
Basic Qualification:
- BA Bachelor's Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline, including military experience, plus 5 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline, including military experience, plus 7 years direct experience with repair of laboratory equipment OR
- High School Diploma plus 10+ years of direct experience with the repair of laboratory equipment
- Ability to travel by air, vehicle, and/or other means of transportation as business requires.
- Travel will vary depending on territory requirements and/or customer base, typically up to 50% of the time. (Car, laptop, and phone are company-provided).
Preferred Qualifications:
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Must have a valid driver’s license. While performing the duties of this position, you must always maintain safe motor vehicle operation.
- Vendor issued certification on the relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
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