Our client, an innovator within the federal government industry, is hiring an Incident Manager to join the team remotely on a contract basis. The successful candidate will be responsible for standardizing and optimizing Incident Management processes to enhance consistency and efficiency across all projects and contracts.
Responsibilities
Lead a team to swiftly resolve critical IT incidents, ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).
Provide timely and clear communication with business stakeholders and leadership throughout the incident lifecycle, from initiation to resolution.
Coordinate and document the sequence of events during incident management calls and meetings.
Ensure incident resolution details are accurately recorded in management systems, working with problem management to identify trends and reduce recurring, service-impacting issues.
Collaborate with leadership to evaluate organizational skill sets and engage relevant subject matter experts during incident resolution.
Maintain and refine incident management processes, tools and templates.
Maintain a comprehensive understanding of IT product delivery and operations across various projects.
Skillset
US Citizenship required with the ability to obtain a Public Trust clearance.
Bachelor’s Degree with at least five years of experience in Incident Management.
Strong expertise in Incident Management for government contracts
Extensive knowledge of ITIL standards and service delivery best practices.
Demonstrated experience in executing Incident Management for large-scale technical service providers.
Ability to manage complex incidents while maintaining composure and focus.
Exceptional communication, problem-solving and analytical skills.
Must be available for on-call rotation.
51066
...managementand change lives along the way.The Role As a Digital Marketing Manager at Air Apps, you will be responsible for planning,... ...channels. You will oversee SEO, SEM, paid advertising, and digital content strategies to drive traffic, engagement, and conversions.This...
...passionate and dynamic Permanent Superintendent for Healthcare Construction to join our team. This role is integral to our company's success... ...budget. 5. Strong communication skills and the ability to work effectively with a diverse team of professionals. 6. A keen eye...
...client. As an Associate in Leveraged Finance, you will work with experienced professionals at one of the world's leading global investment banks. You will focus on analyzing and identifying optimal and marketable capital structure solutions for the client. You will be...
...critical systems and clear paths for professional advancement. This isn't just another job - it's your chance to build something meaningful with people who are as passionate and talented as you are.---**If this sounds like you - wed love to talk! Apply here...
Certified Scrum Master Our client is seeking a Scrum Master for a full-time, direct hire position with a full benefits package to include fully paid medical insurance for the employee, 401k with match and generous PTO. Our client is an agile consulting firm experiencing...