Job Description

Job Description

Job Description

Under the direction of the Operations Training Manager, the Training Instructor develops, assesses, and delivers Agency-wide training including Federal/State-mandated training, vehicle operator training, and other training as assigned. Provides training to maintain the highest standards of safety and service. Instruction provided will cover all aspects of vehicle operation in the course of passenger transportation, including, but not limited to, defensive driving; service area familiarization; passenger loading/unloading, customer service, and securement; proper manifest documentation; use of on-board equipment; accident and emergency procedures; dispatch and radio communications; and passenger sensitivity. Incumbents must be available to work all days and all hours where services are performed, including holidays and all shifts.

ESSENTIAL FUNCTIONS

The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

• Develops and conducts one-on-one and group training.
• Evaluates new operator driving skills using appropriate checklists and evaluation forms and provides appropriate feedback. Monitors and evaluates training participants and tracks progress.
• Reviews and maintains existing training curriculum, course material, evaluations and tests.
• Monitors applicable laws and regulations and makes policy recommendations to ensure compliance. Advises department manager on plans, projects, department functions and implementation of departmental policy. 
• Performs administrative functions necessary to deliver and document learning and development programs. 
• Reviews effectiveness of current transit and operations-related training instruction and makes recommendations to fulfill training needs.
• Generates training materials and lesson plans in response to specific requests for training and to maintain compliance with all rules and regulations.
• Assists in managing and evaluating the vehicle operator training program, which includes:
• Developing and refining new programs;
• Supervising course conduct and completion of Class B licensing.
• Conducting classroom sessions and on-the-job training for trainees and other Agency personnel;
• Establishing curriculum for instruction on Agency policies and procedures. 
• Training and assigning coach operator line trainers.
• Counseling students regarding performance, conducting probationary training evaluations; determining employment status of trainees and conducting interviews and bus evaluations with applicants as needed.
• Conducting on-board observation and evaluation of operator performance.
• Conducting training on all new bus equipment; recertifying and retraining employees in general operations and/or specialized courses.
• Assists in determining the type of retraining necessary for employees involved in preventable accidents.
• Conducts external benchmarking with other transit agencies to identify best practices.
• Completes, files and maintains all records related to Agency employee training, to include Federal and State training certification documents.
• Assists with classroom training and behind-the-wheel training for new operators and trainees.
• Ensures operators are fully trained prior to being released into revenue service.
• Provides monthly or annual ongoing/refresher training in topics relevant to the service and service area.
• Performs ride checks and road observations.
• Identifies re-training needs and provides behind-the-wheel re-training.
• Recognizes and reports safe and unsafe acts and/or conditions.
• Provides feedback to Safety and Training Manager regarding training needs.
• Performs the duties of an Operator when needed for route coverage.
• Adheres to Federal Transit Administration compliance procedures.
• Assists with tracking of DOT certifications and license renewals.
• Assists with coverage for Operations Supervisors as needed.
• Maintains complete and accurate documentation on all facets of training and testing for each student as required and mandated by State and Federal law.

SUPERVISORY RESPONSIBILITIES

Supervises coach operator line instructors, new hire trainees, and training class participants.

QUALIFICATION GUIDELINES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Where applicable, an equivalent combination of education and experience may be considered in lieu of education/experience listed below.

EXPERIENCE/EDUCATION

(where applicable, an equivalent combination of education and experience may be considered)

Must be 21 years of age or older. High School Diploma or GED required. Must possess TSI Instructor’s Course Certification or be able to obtain within 18 months of start of employment. Three years of public transit experience required. One year as a Bus Operator in public transit preferred. Previous line training or other supervision/training experience highly desired. Requires proper license(s) with endorsements and certifications to operate a passenger motor coach. Must possess a safe driving record.

Applicants must have at least two years of driving history and possess a valid, unrestricted license.

Established driving history must be clear of the following:

1) No moving violations on driving record within the last thirty- six (36) months.

2) No accidents where the applicant has contributed to cause within the 3 years prior to the application date.

3) Have appeared in court as required.

4) No violations related to drugs/alcohol.

ESSENTIAL KNOWLEDGE & SKILLS

• Ability to communicate effectively in both written and spoken form; uses appropriate grammar, accurate spelling, and punctuation when communicating through written form; communicates effectively with internal and external customers.
• Familiarity with service area and operations.
• Advanced computer skills required and ability to learn and design eLearning training processes.
• Advanced working knowledge of audio/visual equipment.
• Knowledge of, or ability to learn, relevant training programs, practices, and techniques.
• Ability to assists with formulating routine training plans and instructional methodologies, selecting basic training aids, examples, manuals, and visual aids, evaluating standards and procedures.
• Knowledge of agency vehicles, components, and data/communications systems.
• Knowledge of state and federal regulations and corporate safety programs and policies.
• Familiarity with computer operating systems and Microsoft Office packages.
• Must possess a minimum Class B valid Commercial Driver’s License (CDL) Passenger (P) endorsement for public passenger transport valid within the State of Texas.

PHYSICAL ACTIVITIES: Physical activity includes, but is not limited to: on a continuous basis, sit at a desk for long periods of time; board and disembark from transit vehicles in a field environment, move safety through vehicle shop and maintenance areas, intermittently twist and reach office equipment; write or use keyboard to communicate through written means; lift moderate weight; reaching above the waist, reaching below the waist, and reaching waist to shoulder to reach inventory on shelves; talking and hearing when dealing with customers; and observation of transit projects and operations during field work. Occasionally requires kneeling, stooping, crouching, lifting, pushing, and pulling up to 75 lbs. Repeated use of hearing and speech to communicate on telephone, radios, and in person. Repeated driving commercial vehicle.

SUMMARY

Come be a part of an amazing team working to move the people of the 6th largest growing county in the United States!

Additional perks and benefits that accompany full-time employment with DCTA:

• One 8-hour paid day off for your birthday.
• Employee portions of Medical and Dental benefits are 100% paid by the employer.
• If you have utilized a Proportionate Retirement Program in the past, the service time transfers to DCTA’s retirement system, TCDRS. The following systems apply:
  • Texas Municipal Retirement System (TMRS)
  • Employees Retirement System (ERS)
  • Judicial Retirement System of Texas (JRS)
  • Teacher Retirement System of Texas (TRS)
  • City of Austin Employees Retirement System (COAERS)
• Expanding time-off accruals: 12 days of vacation time accrued for the first year, increasing by one day each year, with a max of 17 days annually. Additionally, employees earn 12 days of sick time each year, 1 personal day, 2 floating holidays, 1 birthday, 9 fixed holidays, and the ability to earn two additional days off through the Wellness Program.
• Regional transit passes (bus and rail) for you and your immediate family.
• DCTA strives to continually improve our Servant Leadership culture. We pride ourselves in having an open, caring, and communicative community of employees, with the drive to help build each other up.
• Extensive Wellness Program, including several opportunities to volunteer with the agency, sporadic lunch and learn events, chair massages, the potential to earn two extra days off each year, and continual efforts to improve wellness throughout the agency.

***DCTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER*** 

Denton County is the 6th fastest-growing county in United States with nearly 950,000 residents, according to the U.S. Census Bureau. DCTA is committed to improving mobility, air quality, economic development and livability in the areas we serve. Since inception, DCTA has accelerated innovative transportation solutions critical to reducing traffic congestion and enhancing air quality, while contributing to strategic growth and development, and improving the quality of life for Denton County residents. DCTA drives a better future for Denton County by getting people where they need and want to go.

Company Description

Denton County is the 6th fastest-growing county in United States with nearly 950,000 residents, according to the U.S. Census Bureau. DCTA is committed to improving mobility, air quality, economic development and livability in the areas we serve. Since inception, DCTA has accelerated innovative transportation solutions critical to reducing traffic congestion and enhancing air quality, while contributing to strategic growth and development, and improving the quality of life for Denton County residents. DCTA drives a better future for Denton County by getting people where they need and want to go.

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